At Brahmaki, we pour love and care into every piece we create, and we want your order to arrive safely in your hands. While we do everything possible to ensure a smooth delivery, unforeseen events can sometimes occur during transit.

To offer you extra security, we provide an optional shipping insurance at checkout for €15.

What Does the Insurance Cover?
If you purchase insurance, your order will be fully protected against:

Lost in transit – If your package doesn’t reach you.
Marked as delivered but not received – If the carrier says it’s delivered, but it’s missing.
Damaged orders – If your package arrives in an unsatisfactory condition.
Theft – If your package is stolen after delivery.
If any of these situations occur, Brahmaki will send you a replacement order at no additional cost.

Claim Submission Deadline
All claims must be submitted within 30 days from the shipping date.
The shipping date is determined as the day the carrier picks up the order from our facility.
Claims made after 30 days cannot be processed under this insurance policy.

What If I Don’t Purchase Insurance?
If an order is lost, stolen, or damaged and insurance was not purchased, we still want to help:

Brahmaki will offer a replacement at a reduced cost, covering 50% of the original order value, which includes fabric, production, and shipping.

Can I Cancel or Request a Refund for a Lost Order?
Orders cannot be canceled or refunded if lost.
If you prefer a refund instead of a replacement, 50% of the order value will be deducted to cover fabric, production, and shipping costs already incurred.

Why Do We Offer This?
We believe in taking responsibility for our part of the journey, but once an order leaves our hands, it is in the care of the shipping carrier. While lost and undelivered packages are rare, they do happen. This insurance ensures that no matter what, you’re covered.

If you have any questions, feel free to reach out to our support team – we’re here to help.