FAQ

Return and Refund Policy

Free Returns for Customers in Sweden and Special Cases
At Brahmaki, we're committed to delivering perfection, and we understand that sometimes things may not turn out as expected. For all customers within Sweden, and in cases where you've received a product that is either damaged, defective, or does not match the measurements stated in your order, we offer free returns within 30 days. Please inspect your pieces within 48 hours of delivery and let us know immediately if you notice any issues. Simply send an email to order@brahmaki.com, including pictures of the damaged piece or incorrect measurements, and we will provide you with the return label. 💛

Customized Items
Please note that any items customized in size or length are made especially for you, and as such, are not eligible for refund or exchange. We encourage you to double-check your custom measurements to ensure the perfect fit.

All Other Returns
For returns made due to reasons other than damage, defects, or deviation from the measurements specified, you will be responsible for covering the return shipping costs and any other charges, such as duty and customs fees.

For our customers within the EU, returning items are less expensive, as no duty charges will be applied. However, for customers outside the EU, please note that we have to pay duty charges upon the return's arrival in Sweden, and a set fee of $25 will be deducted from your refund.

Return Process
Regardless of the reason for your return, please follow these steps:

  • Mark all returns with the word "RETURN" in capital letters on the outside of the box.
  • Include the packaging slip that was originally included with your order.
  • Write your order number clearly on the package.
  • Ensure your name is visible both inside and outside the box.
  • If we need to pay tax upon arrival this amount will also be deducted from your refund, therefore make sure you mark it as a "return" and also declare the value less than 50$ ❤️
  • Send your return to:
    Brahmaki AB
    *OBS c/o Sihlberg
    Hogantorpsvagen 125
    15295 Sodertalje
    Sweden
    order@brahmaki.com
  • Email the tracking number to: order@brahmaki.com (only needed for returns from outside the EU)

Timeline for Returns and Refunds

  • Returns typically take between 5-15 days to reach Sweden, depending on where they are sent from.
  • Upon receipt, please allow us another 5-10 days to process your return.
  • Once your return is approved, it can take an additional 5-10 days for the bank to issue your refund.

A Note to Our Customers
We truly understand the frustration that can come with the cost and process of returns. Please know that we're actively working on ways to make this experience smoother and less expensive. In the future, we plan to establish warehouses on larger continents to facilitate a more efficient return process.

At Brahmaki, we're committed to making your experience as positive and enjoyable as possible. We appreciate your understanding and patience through this process and thank you for choosing us. Your satisfaction is our utmost priority.

Should you need any assistance or have any questions about the return process, please do not hesitate to reach out to us at order@brahmaki.com. We're here to help you in the best way possible. 💛

Exchange Orders at Brahmaki AB

We understand that sometimes you might want to make changes to your order as you have received it. Here's a simple guide to help you with the exchange process:

  1. Return the Initial Order: Please send back your initial order to our return address:order@brahmaki.com
  2. Place a New Order: You have two options here:

Why This Process?
We follow this procedure to ensure that your new order is correctly entered into our system. As we cannot modify an order once it's shipped, this process helps prevent any mix-ups or lost orders, ensuring a smooth and accurate exchange.

Need Assistance?
If you have any questions or need help with the exchange process, don't hesitate to reach out to our team at order@brahmaki.com. We're here to assist you and ensure your experience with us is as seamless as possible.

Sending you warmth and positivity,
💛🙏🏼 The Brahmaki Team

Here at Brahmaki, we take immense pride in presenting you with an extensive array of sizes and lengths, all crafted to cater to your unique preferences. We understand that sometimes your vision requires something even more distinctive – a specific height or size that might not be listed on our site. Worry not, because we've got your back!

By simply selecting the 'customize' option, you open the door to transforming your vision into reality. Our dedicated team is not only here to help you create the perfect fit but also to ensure your journey is smooth and enjoyable. Feel free to lean on us for advice or assistance, as we're committed to making your experience exceptional from start to finish.

Moreover, at Brahmaki, we believe that the true essence of customization lies in turning your dreams into tangible creations. We've proudly designed dresses and skirts based on the requests of our valued customers. This showcases our commitment to making anything possible, tailored to your desires and style.

With this personalized touch, it's important to note that the art of customization comes from the heart and is, unfortunately, non-refundable. Thus, when you provide your measurements, take a moment to ensure they align perfectly with your expectations. Although the utmost care is taken, sometimes discrepancies might occur. If the pieces you receive deviate by 2.5cm/1 inch or more, or if they aren't flawless, rest assured! We're dedicated to making it right. A complimentary refund or exchange will be our pleasure to arrange for you.

At Brahmaki, your satisfaction is not just a goal, but our inspiration. We're thrilled to be part of your journey in creating something truly special. From the moment you explore our options to the day you receive your unique piece, our focus is on delivering a joyful experience that leaves you smiling.

Thank you for choosing Brahmaki as your partner in creating exceptional moments. We look forward to helping you bring your vision to life. ❤️"

Standard Shipping:
All standard orders are dispatched from our office in Stockholm, Sweden. Our standard shipping is typically handled by PostNord or DHL, and for UK and some European countries, we use FedEx. The current delivery time for standard shipping is between 15-25 days. If you need your garment for an upcoming event and this timeframe doesn't suit your needs, please contact us. We can arrange express shipping from our Jaipur office to ensure timely delivery.

Please Note for EU Customers:
Orders shipped from outside the European Union (like our Jaipur office) may incur customs fees upon delivery.

Express Shipping Options:

  1. Priority Express Shipping (Available Worldwide):
    Delivery within 4-7 business days. Available for all countries. Non-EU customers might face duty and customs charges upon receipt.
  2. Standard Express Shipping:
    Delivery within 8-12 business days. A faster alternative to our standard shipping, balancing speed and cost.

Express Shipping Provider:
All express shipments are handled by West Express, ensuring reliable and swift delivery of your orders.

Customer Responsibility:
Please track your order once it has been shipped, as it is your responsibility to ensure its receipt. Unclaimed or undelivered orders returned to us will incur a fee of $40. This fee covers the costs of new shipping and potential duty charges, especially for shipments across borders.

For any questions or assistance, please reach out to us at order@brahmaki.com. We're always here to help!

Sending you love and positivity,
💛 The Brahmaki Team

Modal fabric has gained significant recognition in the textile industry for its luxurious feel, versatility, and remarkable sustainable qualities. As a semi-synthetic cellulose fiber, modal offers a greener alternative to conventional fabrics while providing unparalleled comfort and style. Let's explore the production process and the sustainable aspects that make modal a sought-after material.

Production Process:
Modal is derived from beech tree pulp, a renewable resource. The production process involves extracting cellulose from the wood pulp, which is then chemically processed into a soft, smooth fiber. The fibers are spun into yarns and woven into fabrics, resulting in a textile renowned for its exceptional breathability, durability, and drapability.

Eco-Friendly Benefits:
Modal fabric boasts several sustainable qualities that set it apart from traditional materials. Firstly, the beech trees used in modal production require less water and land compared to other crops, reducing the strain on natural resources. Furthermore, the trees regenerate quickly, allowing for a more sustainable and continuous supply. Modal production also employs an efficient closed-loop process, where the chemicals used to dissolve the cellulose are recycled, minimizing waste and environmental impact.

Softness and Comfort:
One of modal's key attributes is its luxurious softness and superior comfort. The fibers are incredibly fine, resulting in a fabric that feels gentle and smooth against the skin. Modal fabric's moisture-wicking properties keep the wearer cool and dry, making it ideal for activewear, underwear, and other garments where comfort is paramount. Moreover, the fabric retains its softness even after multiple washes, ensuring long-lasting comfort.

Breathability and Absorbency:
Modal fabric excels in breathability and absorbency, making it suitable for various climates and activities. The fibers have a unique structure that allows air to circulate freely, keeping the body cool in hot weather. Additionally, modal can absorb up to 50% more moisture than cotton, effectively wicking away perspiration and preventing the growth of odor-causing bacteria. This feature enhances the fabric's performance in active and athletic wear.

Color Retention and Durability:
Modal fabric exhibits excellent color retention, allowing vibrant and rich hues to stay vivid even after multiple washes. This quality makes modal a popular choice for fashion-forward garments where color plays a significant role. Furthermore, the fabric is known for its durability, with modal garments often outlasting their counterparts. The fibers' strength and resistance to pilling contribute to their longevity, reducing the need for frequent replacements.

Conclusion:
Modal fabric has emerged as a sustainable and luxurious choice in the textile industry, combining exceptional comfort, durability, and eco-friendly benefits. Its production process, utilizing renewable beech trees and closed-loop systems, ensures minimal environmental impact. With its softness, breathability, and color retention, modal continues to captivate fashion enthusiasts and conscious consumers alike. By opting for modal, individuals can enjoy the best of both worlds – style and sustainability – contributing to a greener and more ethical fashion landscape.

Viscose, also known as rayon, is a popular and versatile material that has gained significant attention in the textile industry. It is a man-made fiber that is derived from natural sources, making it a sustainable alternative to synthetic fibers. With its softness, breathability, and draping qualities, viscose has become a favored choice for various applications, ranging from clothing to home furnishings.

Production Process:
Viscose is manufactured from cellulose, which can be sourced from wood pulp, bamboo, or other plant materials. The production process involves several stages, including dissolving the cellulose in a chemical solution, extruding the resulting viscous liquid through spinnerets, and then solidifying the fibers. This process enables the creation of long, continuous filaments that can be spun into yarns and woven into fabrics.

Versatility:
One of the remarkable features of viscose is its versatility. It can mimic the appearance and feel of natural fibers such as cotton, silk, and linen, while offering improved durability. The fabric can be easily dyed in a wide array of colors and printed with intricate patterns, making it a favorite among designers and fashion enthusiasts. Additionally, viscose blends well with other fibers, enhancing their properties and expanding the range of creative possibilities.

Comfort and Drapability:
Viscose fabrics are highly appreciated for their exceptional comfort. The fibers have a smooth and silky texture, which feels pleasant against the skin. Moreover, viscose possesses excellent moisture absorbency, allowing the fabric to breathe and keep the wearer cool in warm weather. Its natural drapability lends an elegant flow to garments, making it a preferred choice for fluid and flowing designs.

Sustainability:
In recent years, sustainability has become a crucial consideration in the textile industry. Viscose stands out as an eco-friendly option due to its renewable source materials. Wood pulp, the primary raw material, can be derived from sustainably managed forests, reducing the environmental impact. Additionally, the manufacturing process of viscose has improved over time, with advancements in closed-loop systems that recycle and minimize the use of harmful chemicals.

Care and Maintenance:
Proper care and maintenance can help prolong the lifespan of viscose garments. It is recommended to hand wash or use a gentle cycle with cold water to prevent shrinkage or damage. Avoiding direct sunlight and excessive heat during drying is essential, as viscose fibers can weaken when exposed to high temperatures. Ironing at a low setting or with a cloth between the iron and the fabric helps maintain its smooth appearance.

Start with

Fresh Air Refreshing: The fabric can be refreshed by hanging it in a well-ventilated area with fresh air. Choose a location where there is a gentle breeze or good airflow, such as an open window or a shaded outdoor area. This method helps to naturally eliminate odors and freshen up the fabric between washes.

Hang the garment on a padded hanger or a clothesline, making sure it is fully extended and not bunched up. Allow the fabric to hang freely, ensuring that it doesn't come into contact with any dirty or dusty surfaces.
By utilizing this non-water care method, you can help maintain the freshness and cleanliness of your garments without the need for a full wash.

If you need to wash it in water, use the following steps:

Hand Wash or Gentle Machine Wash: The fabric is generally best cared for by hand washing. Fill a basin or sink with cool water and add a gentle detergent suitable for delicate fabrics. Gently agitate the garment in the soapy water, ensuring not to wring or twist it too vigorously. Rinse thoroughly with cool water.

If machine washing is preferred, select the delicate or gentle cycle with cool water and use a mild detergent specifically designed for delicate fabrics. Place the viscose garment in a mesh laundry bag to protect it from tangling or snagging.

Avoid Harsh Chemicals and Bleach: Harsh chemicals, chlorine bleach, and fabric softeners can damage the fabric. Opt for mild detergents without bleach or optical brighteners to preserve the fabric's color and softness.

Handle with Care: When washing or handling viscose and modal, avoid excessive agitation, twisting, or wringing, as these actions can cause stretching or damage. Instead, gently squeeze out excess water without wringing, and carefully reshape the garment.

Air Dry or Lay Flat: It is best to air dry the fabric to prevent shrinking and maintain its shape. Lay the garment flat on a clean, dry towel or drying rack away from direct sunlight or heat sources that may cause fading or distortion. Avoid hanging your garments, as they can stretch out of shape due to the fabric's weight when wet.

Iron with Caution: If ironing is necessary, set the iron to a low or medium heat setting. Iron the garment on the reverse side or use a pressing cloth to protect the fabric from direct heat. Alternatively, you can steam the garment to remove wrinkles without direct contact with the iron.

Store with Care: When storing the garments, ensure they are clean and completely dry. Fold them neatly and store them in a cool, dry place away from direct sunlight and excessive humidity to prevent discoloration or mildew growth.

Pilling can make your favorite clothes look worn and aged. A fabric shaver is a handy tool that restores your fabrics to their original glory. Here's how to use one:

  1. Test a Small Area: Before you start, test the shaver on a small, hidden area of the fabric to ensure it won't cause any damage.
  2. Preparation: Lay the garment flat on a clean surface. Make sure it's smooth and free of wrinkles.
  3. Power Up: Turn on your fabric shaver. Some models are battery-operated, while others might require an electrical outlet.
  4. Shave Gently: Gently glide the fabric shaver over the pilled area. Move in a circular motion and apply light pressure. Make sure not to dig into the fabric to avoid holes.
  5. Clean the Shaver: Most fabric shavers come with a lint compartment. Empty it regularly during the process and once you’re done.
  6. Inspect: After shaving, inspect the garment to make sure all pilling has been removed. If necessary, go over any missed areas.
  7. Finish: Once you’re satisfied, give your garment a gentle shake or brush to remove any remaining lint.
  8. Store Safely: After use, clean your fabric shaver according to the manufacturer's instructions and store it in a safe place for future use.

And voila! Your garment should now look as good as new.

We recommend: Steamery.se

The goal of our company is to be 100% sustainable. Materials and dyes used in our products are biodegradable and eco-friendly. We are committed to having a climate-friendly business and will do all we can to protect the planet and all its sentient beings 🙏🏼

Your Right to Cancel:
We understand that sometimes plans change. At Brahmaki, you have the freedom to cancel your purchase at any time for any reason. This policy applies to all our products, with the exception of customized orders, which are non-cancellable due to their personalized nature. Our aim is to ensure that you never feel locked into a purchase and can shop with peace of mind.

Please Consider Before Ordering:
To minimize unnecessary shipping, we encourage you to think carefully before placing your order. We're committed to reducing our environmental impact and appreciate your mindfulness in this effort.

Your Rights as a Customer:

  1. 30-Day Return Window:
    You have 30 days from the day you receive your order to decide if it's right for you. This extended return period is your opportunity to ensure that the product meets your expectations.
  2. Responsibilities When Returning:

Understanding Your Consumer Rights:
Our company adheres to all laws concerning consumer rights. We encourage you to stay informed about your rights when shopping online. For more information, please visit Konsumentverket's Guide for Businesses on Distance Purchases.

Questions? Contact Us:
If you have any questions or need clarification about our terms and conditions, please reach out to us at order@brahmaki.com. We're here to help!

Sending you love and warmth,
❤️ The Brahmaki Team

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Customer service is one of our top priorities. The goal of our company is to provide 100% customer satisfaction. Whenever you have a complaint, please contact us and we'll make sure to assist you.